20
Apr

How to Find Emails Using Message ID in Gmail/Google Workspace

Occasionally, users express concern that they are not receiving emails from a particular sender or group, whereas their peers consistently receive those messages.

To thoroughly investigate, obtaining the message ID of the specific email is essential for locating it within the inbox. Consequently, the following criteria must be satisfied to effectively search for an email using its message ID. You will need to acquire the message ID from your colleague.

  1. The affected user should be in the cc/bcc/to of the same email sender from his/her colleague who received the email
  2. Email should be delivered via a group (Google Group/O365 group/distribution list, etc)
  3. You can also get the message ID of the email from your administrator from an email log search.

How to Get Message Id from Gmail / Google workspace mailbox

  1. Open the browser, open Gmail.
  2. Open the email you want to find the message id.
  3. Next to Reply, click More. Show original.
    • Search message id
  4. In a new window, the full header shows.
  5. Copy the message ID, do not copy the brackets.




    If you want to download the full message header, then
    • Click Copy to clipboard and save to Notepad.
    • Or click the Download header        

Search email in Mailbox using message id

  1. Open a Browser, and go to Gmail.
  2. Click on the “search in the mail” in the search bar.
  3. Past the below string, with message-id copied from the above steps
    1. rfc822msgid:msgeid

For eg

rfc822msgid:1933222678.349555394.1713231481987@sjmktmail-batch1f.marketo.org

4. Press Enter

30
Jul

Notification issue while Migrating O365 RoomMailbox to Google Calendars

Issue

When migrating Roommailbox bookings to Google Calendars, the migration Tool (GWS) sends RSVP notices to participants’ mailboxes which will cause a lot of confusion and Users keep receiving mailbox notifications for resource Booking.

To Fix this problem A content compliance rule can be set up in the Google Workspace admin console to quarantine such mail notifications.

Solution

Follow the below steps

  1. Open Google admin console, URL www.admin.google.com
  2. Go to Menu “”and then”” Apps > Google Workspace > Gmail > Compliance.
  3. Select the Root OU (Domain name = Root OU)
  4. Scroll to the Content compliance setting in the Compliance section, and Click Add another Rule.
  1. Content compliance = Give a name for the rule, eg. Block resource calendar notification.
  2. Select Messages to affect – Inbound and Internal -Receiving
  3. Add expressions that describe the content you want to search for in each message
    • If all of the following match the message, and click ADD
    • Location: Full headers
      Contains text: @resource.calendar.google.com
    • Location: Full headers
      Contains text: ILARL

5.  If the above expressions match, do the following
Quarantine message = Default. (you can create your a quarantine space for different types of emails, refer article on how to create quarantine)

6. Save.