3. Enter the name, username or email address of the mailbox you want to access, select the account from the list provided and select Open. (as below screenshot)
Issue: Mobile device does not sync with Gsuit account if the user has update mobile device OS to Android 7 (Nougat) and mobile device policy has enabled for your domain.
Solution: Becuase of the new feature in android 7 where the user must have enabled mobile device startup password and as per the mobile device policies of Gsuite user account it must. this is done because of security reasons.
Users need to enable the secure startup option to require a password to start the device to re-enable the G Suite account sync. This setting requires the lock screen password to be entered before the phone powers on, and is also known as ‘require a password to start device’.
– Open the Settings app
– Select ‘Lock Screen and Security’, then ‘Secure startup’
– Choose ‘Require password when device powers on’ and then OK
Once this setting is enabled, opening the Device Policy app and touching ‘Sync Now’ will re-enable G Suite data synchronization.