Sometimes users continuously mention that he/she is not receiving any email from a particular sender/group but his/her colleagues receive the same email.

We need message-id of the same email to search it in the inbox hence below condition should be true to search email using msgid. You need to get the message-id from your colleague.

1. The affected user should be in the cc/bcc/to of the same email sender from his/her colleague who received the email
2. Email should delivered via a group (google group/O365 group/distribution list etc)
3. Or you can get message-id of the email from your administrator from an email log search.

How to Get Message Id from Gmail / Google workspace mailbox

1. Open the browser, open Gmail.
2. Open the email you want to find the message id.
3. Next to Reply, click More. Show original.
   • 
4. In a new window, the full header shows.
5. Copy message id, do not copy brackets.
   
   
   
   
   If you want to download the full message header then
   • click Copy to clipboard and save to the notepad.
   • Or click Download header        

Search email in Mailbox using message id

1. Open Browser, and go to Gmail.
2. Click on the “search in the mail” in the search bar.
3. Past the below string, with message-id copied from the above steps
   1. rfc822msgid:msgeid

For eg

rfc822msgid:1933222678.349555394.1713231481987@sjmktmail-batch1f.marketo.org

4. Press enter